When we think about training in the workplace, soft skills can often be overlooked because they’re not as tangible as ‘hard skills like coding or advanced Excel skills. But developing soft skill training for employees is just as important as technical skills.

Competencies like communication, conflict resolution, and problem-solving underpin almost every facet of business operations. Across your organization, in every business unit and employee role, soft skills are crucial for gaining new clients, improving customer service metrics, and building a stronger team dynamic.

There are many other organizational benefits to be gained from soft skills programs, and here are our top three:

ü Improve customer service

ü Increase sales

ü Improve employee retention

Skillocity’s Soft Skills Training: How it works

Customized Training modules: Our dedicated coach defines individual employees’ goals, existing skill sets, strengths, and, of course, weaknesses. For example, if the employee finds out that he/she is not good enough at communicating with the staff supervised, the coach creates a development strategy and provides him/her with a clear pathway to improve their communication skills. When an employee is on their way to implementing this strategy, our certified trainer supports them and provides them with actionable feedback.

Live interactive workshops

Peer (social) learning